How to resolve the error message “Error loading media file could not be played”

If you are getting an error message Error loading media file could not be played chrome browser then you can follow the below-mentioned troubleshooting steps. The following methods can resolve the Error loading media Internet Explorer, Firefox, or Chrome browser error message. You can resolve this issue at any one of the stages and not required to follow the entire troubleshooting procedure.

This error message is probably occurring by the browser and follows the steps to resolve it. If it is not resolved then it could be an issue with the player or video itself. The troubleshooting steps can be performed on Windows 7, 8.1, 10 versions as well.

Error loading media file could not be played chrome

Different Methods to resolve the Error loading media issue

  • Update the Google Chrome browser to its latest version.
  • Disable the Chrome Extensions.
  • Turn off Hardware Acceleration.
  • Reset your Chrome browser settings.
  • Clear Cache files, Cookies, and Browser History.
  • Try an alternative Media player.
  • Repair the Video.

Method 1 – Update the Google Chrome browser to its latest version

The lower version of your Google Chrome browser could be one of the major reasons to prompt the error message “Error loading media file could not be played on Chrome”. The best and easiest possible way to resolve this issue is by updating your Google Chrome browser to its latest version. It is much easier to download and install the latest version of the Google Chrome browser from its official website.

  • Access Google Chrome’s official website.
  • Download the latest version of chrome and save the executable file on your local hard disk drive (computer).
  • Once it is downloaded, double-tap the executable file and follows the instructions to successfully install the Google Chrome browser’s latest version on your computer.

Upon successful installation, launch the Google Chrome browser (updated to its latest version) and check if you can view or watch the video without any error message.

Method 2 – Disable the extensions

Google Chrome extensions are always useful but sometimes, it may also cause some issues such as Error loading media file could not play chrome browser. So, it is required to disable the chrome extensions. In case, if you had installed numerous extensions then it is advisable to disable each of them one by one to check or identify the problem causing extension. If you can successfully watch the video then the disable extension should be cause for this error message.

If you are not aware of how to disable the Google Chrome extension then please follow the below-provided steps:

  • Launch the Google Chrome browser.
  • Choose the option named Control & Customize Google Chrome or 3 vertical dots (that is located near the upper right-hand side screen corner) near the toolbar.
  • Navigate to More Tools option and select the Extensions.
  • Select a specific extension and toggle to turn off the extension.

After turning off a particular Google Chrome extension then check if you can watch the video successfully. If not, then follow the same set of procedures to disable other Chrome extensions and check for the problem caused extensions.

Method 3 – Turn Off hardware acceleration

Due to the hardware acceleration issue, you may also experience trouble watching the media file. When it is enabled, the hardware acceleration will pass its graphical intensive tasks that are available within the web browser to perform much better. In case, if you are getting an error message “Error loading media file could not be played Firefox or Internet Explorer or Google Chrome browser” then you can try disabling the feature and watch the media file.

Follow the below steps to disable the Hardware acceleration on your Google Chrome browser:

  • Launch the Google Chrome browser.
  • Access the Chrome toolbar.
  • Navigate to Advanced options within the Settings menu.
  • Under the System option, you can toggle to enable or disable the usage of hardware acceleration when it is available.

Method 4 – Reset your Chrome browser settings

The faulty browser settings could be another possible reason to cause the error message “Error loading media file”. You can resolve this issue by resetting your chrome browser settings.

Follow the instructions to reset your Chrome browser settings:

  • Launch and access the Google Chrome browser.
  • Choose the option named Control & Customize Google Chrome or 3 vertical dots (that is located near the upper right-hand side screen corner) near the toolbar.
  • Select the Settings option.
  • Navigate to Show Advanced Settings or Advanced options.
  • Scroll down the existing page and move on to the Reset & Clean up section.
  • Tap the Restore Settings icon to set it to original defaults.
  • Process the instructions to finish the resetting options.

Now, you can try watching the media file and check if you are getting the same error message.

Method 5 – Clear Cache files, Cookies, and Browser History

We all know that most of the websites are updating to serve much better for their viewers. Since the previously visited website is being updated; it is possible to access the old website if you have not cleared the cookies and cache files. In this case, it is possible to receive the error message “Error loading media file could not be played on Chrome browser”. To resolve this issue, you need to clear the browser history, cookies, and also cache files.

Follow the below steps:

  • Access and launch the Google Chrome browser.
  • Choose the option named Control & Customize Google Chrome or 3 vertical dots (that is located near the upper right-hand side screen corner) near the toolbar.
  • Access the More Tools option and press the Clear Browsing Data section.
  • Choose your preferred time range. It is advisable to set it as “All time”.
  • Select the following options: Cached files & images, Cookies, Download history, Browsing history, and other site data.
  • Press the Clear Data icon.

Now, restart your Google Chrome browser and check if you can view the video file successfully. If the issue persists then you can try disabling the extensions on your Google Chrome browser.

Method 6 – Try an alternative media player

In case, if your media player does not support or compatible to play the media format then you may receive the error message, particularly on the JW player. With regards to JW player, the common issue of loading the .mov or .wmv video files because of not utilizing the H264 video codec. In this situation, you will not be able to watch or view the media file on the JW player. To overcome this issue, you need to download and install an alternative media player to watch the video files.

Method 7 – Repair the Video

In case, if you are not able to watch the downloaded video then it could damage while transferring the file. It is possible to repair the media file with the help of a 3rd party application. There are numerous video repair applications available across the online platform to repair the media file. Stellar Phoenix Video Repair is one of the best and most popular video repairing tools across the globe. It is much easier to repair the video file with the help of its user-friendly interface.

Hopefully, you can follow the above-mentioned methods to resolve the error message “Error loading media file could not be played” on your Google Chrome browser.

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